Voice Message System

Voice Message System

Software Model No.: KNVMS-V1

KNTECH Message Center is a pure software voice- messaging solution that enables network-wide advanced voice mail services across any voice network infrastructure, providing messaging access from internal or external telephone devices.

The KNTECH IP Touch phone GUI are so easy to use that end users virtually need no training for being able to use their voice mail.

Includes Automatic Gain Control (AGC) to dynamically regulate volume for both recording and playback.

A staff extension can be designated to provide personalized call answeringsupport.When a mailbox owner (boss)is unavailable to answer an incomingcall, the Voice Mail System (VMS)will automatically route the call 1o theirdesignated staff. Callers also have the option to leave a message in theboss's mailbox or dial another extension. The VMS willautomatically disable the boss function outside of office hours,or when instructed by the designated staff if they are unavailable to receiveforwarded calls. If the staff is unable to take the call and the caller choosesto leave a message, the message will be stored in the boss's mailbox.

Key features and technology

1. The system supports local direct connection and remote connection via Internet. Additionally, a dial-up modem interface is provided to allow remote administration via PSTN dial-up as required.

2. The CVMS is hard-disk based and configured with RAID 1 data redundancy (Mirroring) to ensure data reliability.

3. The Management Workstation supports connection to a black and white A4 laser printer (USB/Network type) for printing system logs and records as specified.

4. The system includes an automatic deletion function for expired messages. The administrator can define the maximum retention period for both un-played and saved voice messages.System administrators can define programmable limits for individual mailboxes, including maximum message length and maximum number of messages allowed

5. The system performs self-diagnostic tests constantly in the background to monitor the disk drives, interface cards,and critical components, logging any deviations or alarms.

6. The system performs self-diagnostic tests constantly in the background to monitor the disk drives, interface cards, and critical components, logging any deviations or alarms.

7. The On-site Control Terminal software can output system reports and statistics in both PDF and Microsoft Excel (spreadsheet) formats.

9. The ringing duration before an unanswered call is routed to the CVMS is configurable on both individual user level and user class level.

10. The Message Waiting Lamp (MWL) will remain on or blinking until all new voice mail messages in the mailbox are acknowledged/retrieved.

8. The system allows experienced users to bypass voice prompts at different levels by entering a string of commands, executing them in order without playing the full prompt.