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Operator workstation

Operator workstation

model:KNDDT-2-AV15
size:480*242*89mm (with dial, without base)
material:Desktop, wall-mounted integrated chassis / aluminu

Operator workstation
The operator workstation is an internal communication console that can be touch-tapped using a web interface.The operator workstation provides the operator with a functional GUI interface that is easy to operate, stable, and powerful. The operator workstation is suitable for intra-enterprise communication scheduling and is often used in industry, such as subways, tunnels, and emergency communications in highways.
operator workstation main view

Operator workstation KNDDT-2-AV15

Operator workstation, our own designed console, usually used in ip pbx system. In the telephone system, the operator workstation is equipped with the self-developed ip pbx software, the operator can realize the transfer, queue, monitor, Demolitions, multi-party conferences, etc.We are the manufacturer of the operator control center, which is sold all over the world and is used in various engineering fields such as subway, tunnel, bus, railway, large factory.

Operator workstation  

(a) Each operator position in the Main and Standby office shall be equipped with an operator console.

 (b) Each operator console will be equipped with user lDs and passwords login.

 (c) All operator consoles be provided with the same display and options/facilities for answering incoming calls and serve as a redundant console in the event of damage or malfunction of the other active consoles for the Emergency telephone system to remain functional at all times

 (d)The system be equipped with the necessary capacity for each operator console to handle a minimum of ten simultaneous.

 (f)The system manage calls from the Emergency Outstation Telephones as queues on a first come first served basis.

 (g)As calls are answered, the operator console display shall be rearranged so that the next unanswered call in queue will show up.

 (h)When a call is answered by an operator console, the indications corresponding to this call shall be cleared from the other operator consoles, and the status of the operator consoles shall be refreshed accordingly.

 (I)If the maximum number of incoming calls is being displayed and another incoming call has been initiated, it shall cause a message to flash on the corresponding display of the relevant operator console(s) to indicate that others calls are waiting.

 (j)  Call clearance shall be done when either the caller or the operator console end the call (i.e. hang up the handset).

 (k)  Ring back facility shall be provided to allow return call from operator console at the OCCs to Emergency Outstation Telephones to reassure the caller and advise him of remedial action. 

 (I) It shall be possible for the operator to re-define/re-programme handling, answering and distribution of incoming calls to all the operator consoles at Main and Standby OCC.

 (M)  Each operator console dealing with a call shall be provided with a display indicating the actions available, and with easy means to invoke these actions

 (O) The operator shall be provided with a function to put the caller on hold and attend to another incoming call and afterward re-establish conversation with the first caller. 

 (P)  If the maximum number of incoming calls is being displayed and another incoming call has been initiated, it shall cause a message to flash, on the corresponding display of the relevant console to indicate that others calls are waiting.

 (q)  If all operator consoles are engaged, a voice message which informs the caller that his call will be attended to shortly shall be automatically played.

 (r)  Incoming calls cause all or designated logged-in operator consoles to ring based on the accepted call handling design. It be able to allow operators to designate logged-in operator consoles by geographical locations.

 (S)  Operator console allow operators to retrieve Emergency Call System calls which are put on hold, even if that call has been placed on hold by another operator.


   +   15.6 inch capacitive screen dispatching station

   +   Each operator consoles is equipped with user IDs and login passwords.

   +   all operator consoles are with the same display and facilities for answering incoming calls and serve as a redundant console.

   +   The system handles a minimum of ten simultaneously

   +   Call-waiting message shall be played to the caller.The messages shall be recorded in English.

   +   Emergency Telephones are as queues on the caller.The messages shall be recorded in English.

   +   As calls are answered, the operator console display shall be rearranged

   +   When a call is answered the indications corresponding to this call shall be cleared

   +   Message flashes if the maximum number of incoming calls is being displayed.

   +   Call clearance shall be done when either the caller or the operator console ends the call.

   +   It shall be possible for the operator to re-define/re-programme handing, answering and distribution of incoming calls to all 

   +   the operator consoles at Main and Standby OCC.The Contractor shall propose how incoming calls would be handled and routed 

   +   to operator consoles for the Engineer's review and acceptance.


 




==>>>> Product Specification
Body part Chassis characteristics Desktop  ,  wall-mounted integrated chassis/aluminum alloy frame
Chassis material Galvanized steel plate aluminum alloy
Chassis size 480*242*89mm(with dial,without base)
Surface treatment Panel black sand paint,black in color,silver on the edges
Spower supply External support DC 12V 7A power adapter,adapter ACC220V input
Display part screen size 15.6" LCD screen - wide viewing angle 
Resolution Maximum resolution 1920*1080 display ratio 16:9
Operating temperature 0-60℃
Service life 30000h
Touch part induction method Catactive inductive touch screen,USB interface
Touch resolution 4096*4096
Contact accuracy ±1mm
Transmittance 92%
Host configur-ation Moutherboard Industrial control board
CPU A6 Dual core(Upgradeable I5 que-core processor)
RAM 4G DDR3
HDD 500G SATA,or 128G SSD 
Extension ports VGA interface,HDMI interface
Sound card integrated
I/O interface 1*RJ45, 4*USB,2*phone LAN, 1*AUDIO
SWITCH Self-resetting switch
Phone Part Phone parameters Built-in custom phone,command query ip,one-button hands-free,support WEB management
OTHER Optional analog phone
Software Part SPEECH CODING G.711,G.723,G.726,G.729
ECHO CANCELL ATION STANDARD G.167/G.168
IP PROTOCOL IPV4, TCP, UDP, TFTP,RTP,RTCP,DHCP,SIP
DTMF SIGNAL MODE VOIP SIP Info(DMF),RFC 2833(DTMF)
PROGRAMMING Programming and configuring non-volatile flash through the web GUI graphical interface

==>>>>Telephone System

Operator workstation emergency telephone system

snmp unified network management system KNTECH

==>>>>Product Application

Operator workstation Application

operator workstation use in the subway telephone system
operator workstation use in the railway telephone system
operator workstation use in the highway telephone system

==>>>>Product Detailed Pictures

Operator workstation more detail

operator workstation front view operator workstation side view operator workstation side view operator workstation back view

==>>>>Product Video


Emergency call dispatching


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